By JPay Inc.

  • Category: Finance
  • Release Date: 2013-01-12
  • Current Version: 1805
  • Adult Rating: 4+
  • File Size: 39.05 MB
  • Developer: JPay Inc.
  • Compatibility: Requires Android / iOS 8.0 or later.
Score: 2.5
From 1,161 Ratings


The JPay App lets you send money and email to inmates from your iOS device. Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account. Features: -Send money with your credit/debit card* -Write and receive emails* -Attach and send photos* -Send emails to multiple recipients* -Add/edit payment options *Available in select facilities




  • Doesn’t work

    By Amber Mitchum
    I’ve only been able to log onto my app once and now it won’t let me log on!!! I’ve had nothing but problems out of this app since I’ve downloaded it. If I could give 0 stars I would.
  • Disappointed

    By Amore@2727
    It’s just one issue after another. Every update it get worse. It took me 3 hours to send out a letter last night. I couldn’t save it either. I had to copy over and finally send on my phone. The last update you can even view what your typing the window is so small.
  • Were writing reviews in hopes you’ll fix things!

    By Hoochka
    Love being connected with my loved ones.... however, about 15 of my letters were deleted... does it only hold so many? If so maybe you should increase that. Also... keyboard is glitchy as it doesn’t always slide back down. Also, it tells me i have two notifications 24/7 even after opening my letters.
  • Disappointed

    By Biancabotha83
    Since the last update the app keeps crashing and freezing on me. Also I no longer get a “ding” notification when my emails come in. It was much better before this latest update.
  • Adding pictures issue

    By Angie Marie G
    App works for what I need. We are only able to send letters and not receive. It is annoying using the app itself to type up a letter so I write in my notes the copy and paste in the app which for some might be annoying but I like it better. My biggest complaint is adding pictures. I click to add attachments and only some of the pictures in my gallery show. It pulls my albums and I go to all photos and it shows like the most recent 5 and some random old ones. I almost never get the ones I want in there unless they were the last ones I took.
  • App Problems..!! 🤬

    By mimi2boogie&sassy
    I used this app for a few months and didn’t have any trouble, then one day it stopped working. It wouldn’t let me log into my account. I called and reported it and was told to uninstall the app and then reinstall it.. still didn’t work. I called again and was told there had to be something wrong with my phone because there was nothing wrong with the app.
  • App developer needs to step it up

    Can’t even set up my account because the Country and State fields are not responsive.
  • Ok For Me

    By Perkyier
    Jpay ver 18.5 on OS. 11.4, iPhone 7. So far so good, using about a month. Sometimes slow to open, might just need to cycle power on the phone. The indicator for how many new emails is slow to update. Haven’t actually timed it, but I’m thinking maybe 30 minutes before it goes away after I’ve read all new emails. But that’s a small thing. Overall, the app is working fine for me.
  • It’s alright

    By Parra 5/27
    It’s a nice app to have and I been using it for about 10 years now. But with the new update that I been doing it freezes or it won’t work. I get emails from JPay saying I got an email but it won’t show on the app. It takes a couple of days just to get them after they were send out. If this problems can be fix this would be a great app.
  • App needs to improve!

    By MyKey20209
    Worst ever! You say you upgraded the app so why do I have to delete the app and reinstall every time I get a new message! Also, BEWARE public, your loved one may not re rice your photos! JPay charges and if the prison doesn’t accept,YOU DO NOT GET UR MONEY BACK!!! CONSUMER BEWARE& I get it this is the only way to email our loved ones, just be cautious and EMAIL only - don’t send pics... TOTAL SCAM!!!! WHERE ARE OUR SENT/RECEIVED EMAILS?!?